Frequently Asked Questions

The FITT in PhysioFITT is an acronym and stands for:

  • Frequency of activity
  • Intensity of activity
  • Type of activity
  • Time or duration of activity

PhysioFITT does not have a formal clinic space.  Our therapists provide physiotherapy services almost anywhere – in your home, at the gym, in the park, at the pool, or anywhere else.  If the patient prefers an appointment in a clinic environment, the therapist can arrange a suitable location.  PhysioFITT also offers online consultations, similar to Skype or FaceTime, that allow you to access physiotherapy services from anywhere with an internet connection.

See the “Fees ” tab in the menu above.  PhysioFITT prices are within the industry standard and, when compared to the recommended provincial 1:1 hourly rate, are well below the standard.  All PhysioFITT physiotherapists are registered with the regulatory college.  Physiotherapy services are covered by most third party health insurance providers.

Click a “book appointment” button for your community on the bottom of this page, on the home page or go to the “Find A Physio” tab and search for a physio in your community.  By clicking on the “Learn More” link on that therapists biography, you will find a button that allows you to book an appointment online with that therapist.

For travel outside of the therapist’s community, we charge the industry standard travel rate of $0.75 per km.  Travel costs are generally not reimbursed by insurance companies.

A physiotherapist is a health care professional who helps people achieve their health related goals. Physiotherapists have extensive knowledge on the human body, how it moves and works, and techniques on how to improve it’s overall function. Physiotherapists have either a Bachelor or Master’s level education and stay up to date on the latest research in order to provide the best care for our patients. Physiotherapists are able to effectively assess and treat the musculoskeletal (muscles, joints, and other soft tissues), neurological (nervous system), and cardiorespiratory (heart and lungs) related health problems.

No. Physiotherapists are primary care providers which means they are able to assess and treat you without a doctor’s referral. This helps to speed up your recovery. If more testing or medical intervention is required, the physiotherapist will refer you back to your physician. If you have extended health benefits, we suggest you check with your insurance company as some may require a doctor’s referral.

Yes, we do offer direct billing for some insurance companies to make your physiotherapy experience as seamless as possible. To find out more about our direct billing options and the insurance providers we work with, please visit our Fees webpage. There, you’ll find all the information you need to make the most of your extended health benefits and minimize out-of-pocket expenses

During your first in-home physiotherapy visit, your physiotherapist will conduct a thorough assessment to better understand your condition and unique needs. They’ll discuss your goals, explore treatment options, and collaborate with you to create a personalized plan to help you move forward. At PhysioFITT, we believe in a partnership approach to care, ensuring that you feel heard, supported, and empowered throughout your physiotherapy journey.

Our online physiotherapy appointments are designed to be user-friendly and accessible. All you need is a computer, smartphone, or tablet with a reliable internet connection. Our virtual platform is intuitive and easy to navigate, ensuring that you can focus on your session without any technical distractions. We’ll provide you with simple, step-by-step instructions to help you get set up and ready for your online appointment. At PhysioFITT, we believe that high-quality physiotherapy should be available to everyone, regardless of location or technological expertise.

At PhysioFITT, we understand that every patient’s needs are unique. In some cases, a single assessment and some targeted education may be all that’s required to set you on the path to recovery. In other situations, ongoing treatment may be recommended to help you achieve your goals and optimize your results. The duration and frequency of your physiotherapy sessions will depend on your specific condition, goals, and progress. We’ll work with you to create a personalized plan that fits your lifestyle and helps you achieve your desired outcomes, without any pressure for long-term commitments.

At PhysioFITT, we bring the physiotherapy clinic to you! Our therapists will come to your home, gym, work, pool, or any other location that you both agree upon. We’ll bring all the necessary equipment and supplies, including a treatment bed, to ensure you receive top-notch care in the comfort of your chosen space. Please note that our therapists generally do not carry ultrasound, laser, ice, heat, or electrical treatment machines. Appointments typically last 60 minutes, but if you have specific needs or circumstances, feel free to discuss alternative appointment lengths with your therapist.

Absolutely! We offer a wide range of physiotherapy services, including IMS (intramuscular stimulation) and acupuncture. To learn more about these specific treatments and the other services we provide, please check out our Services page. There, you’ll find detailed descriptions of each service, along with information about how they can benefit various conditions and help you achieve your health goals. If you have any further questions, feel free to ask – we’re here to help you find the right treatment options for your unique needs.

If you’d like to contact Niki, she prefers email at niki@physiofitt.ca or text / phone call 778-557-7642.


For Christian, he prefers email at christian@physiofitt.ca, text / phone call at 778-400-5345, or you can schedule a 10-minute phone consultation.


Beth prefers email at beth.b@physiofitt.ca, followed by phone at 778-802-6519.


Catherine’s preferred contact method is email at catherine.m@physiofitt.ca, followed by text, book at 10 min online consult and then phone at 778-656-2838.

Preparing for your in-home physiotherapy appointment is easy! Simply ensure that you’re available at the scheduled time and that any pets are secured in a separate room to minimize distractions. If possible, try to have fewer people in the house during your session to create a focused, comfortable environment. Lastly, dress appropriately for your treatment – for example, if you’re addressing a knee problem, wearing shorts may be most convenient. Remember, our therapists are here to provide expert care in the comfort of your own space, so you can relax and focus on your recovery.