About Us
PhysioFITT physiotherapists have many years of experience and have seen the profession evolve slowly. At times, traditional business approaches and historical clinical practices have not always kept pace with innovation and technology. High quality physiotherapy must be accessible, affordable, flexible, technology enabled and patient-centered. As a result, we decided to take a new approach to offering physiotherapy services that allows us to focus on these four customer service attributes with the ultimate goal of achieving the best possible patient and physiotherapist experience of care.
Our Story
PhysioFITT physiotherapists have many years of experience and have seen the profession evolve slowly. At times, traditional business approaches and historical clinical practices have not always kept pace with innovation and technology. High quality physiotherapy must be accessible, affordable, flexible, technology enabled and patient-centered. As a result, we decided to take a new approach to offering physiotherapy services that allows us to focus on these four customer service attributes with the ultimate goal of achieving the best possible patient and physiotherapist experience of care.
Our Approach
The traditional approach to physiotherapy suggests that, in order to access physiotherapy services, a person must visit a clinic. The world is changing rapidly and innovations in rehabilitation and technology are allowing us to take a different approach. PhysioFITT is about providing physiotherapy services where and when patient needs them. The patient determines the location of services (such as home, pool, work, gym, or the park), mode of delivery (online or in-person), and the type of physiotherapy service. Ultimately, our approach allows therapists to avoid the busyness and stress of high patient throughput and spend more time with the patient.
Our Values
Excellence in Customer Service: We go the extra mile – you can expect the PhysioFITT experience to be exceptional. Our therapists are easy to contact, happy to answer questions in between appointments, and will ensure your physician or health care team are well informed.
Cultural Safety: We want you to feel safe, respected, and valued. Our therapists are committed to respecting your cultural identity and beliefs while meeting your rehabilitation needs in a culturally safe way.
Patient Centered: You are in the driver’s seat. You decide the location of the service and whether it is online or in person. During our extra-long appointments, PhysioFITT therapists have time to discuss your situation in detail and, with you, design a treatment plan that works. Without overlapping patients, our focus is entirely on you. Your whole appointment is spent one on one with a physiotherapist – we believe this is the best way to help you achieve your goals.
Exceptional Access: Our flexible schedules allow us to meet you when it works for you. Traditional office hours do not apply to PhysioFITT. By meeting you in the location of your choice, we take the worry of accessibility out of the mix.
Self-Management: We want to equip and empower you to become independent in self managing your condition. You can expect us to take the time to teach you about solutions and self-management strategies. We only recommend follow up appointments when absolutely necessary.
Engaged and Energized Therapists: All PhysioFITT therapists love their work. We believe happy and energetic therapists provide better patient care. Our business model allows therapists to spend more time with each patient and, as a result, see fewer people in a day. You can expect each of our therapists to be engaged, focused, and motivated during your entire appointment.